Around the World in 80 Days- #ECCCSA18

So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards.  Once again held at the Battersea Evolution, this years theme ‘Around the world in 80 days’ a fitting reflection with over 1,200 Customer Experience and Contact Centre professionals with finalists from 19 countries and with 28 winners.

The event, now in its 19th year was hosted once again by Fiona Bruce (Antiques Roadshow presenter, journalist and BBC correspondent.)

Fiona was joined on stage by Sir Ranulph Fiennes, ‘The Worlds Greatest Living Explorer’.

Of his many expeditions, including, being one of the first  to reach both Poles, first to cross Antarctic and Arctic Ocean and the Transglobe expedition, which was the first to travel around the globe, pole to pole, included a winter of 8 months in Antarctica, where Ran, his first wife Ginny, two colleagues and a dog lived in a  shelter made of thin cardboard and a single layer of insulation.

Ran talked of his drive to complete such difficult challenges his desire ‘to beat the enemy’ (the Norwegians) and determination to ‘not let down’ his late father and grandfather.

Ran reached the summit of Everest on his third attempt and also ran seven marathons in seven days on seven continents, only four months on triple bypass surgery, following a heart attack.  I could listen to his stories all day!

A fitting host for both the theme and for our finalists who have all achieved such great results within their working environments.

Douglas Jackson were once again proud sponsors and Michelle Ansell was delighted to meet Sir Ranulph, Fiona (pictured here with colleague Anna Denning ) and to present the award ‘Best Employer – A great Place to Work’ to EE.

So on to the Gold winners – A full list of all winners, Bronze Silver and Gold can be found here

Innovation & Technology Awards –

Most Effective Implementation of Technology – ICON Communication Centres s.r.o

Best Innovation in Customer Service – Haste

Best Implementation of Artificial Intelligence in Customer Service – Vodafone

Most Effective Business Transformation Programme in Customer Service – Shop Direct

Operational Effectiveness Awards – 

Most Effective Improvement Programme – Gousto

Most Effective Self Service Initiative – Acibadem

Best Risk/Fraud Management Initiative – Three and Tech Mahindra Business Services

Best Outsourcing Partnership – small – Royal Mail and CPM

Best Outsourcing Partnership – large – Aeroflot and Teleperformance Russia

Team Awards

Best Customer Service Team of the Year – small – Business Stream

Best Customer Service Team of the Year – large – The White Company

Best Complaints Management Team – Nissan

Best Quality Team – Sberbank

Best Contact Centre Support Team – Ascensos

Customer Experience Awards

Best Multi/Omni-Channel Customer Experience – RHP

Most Effective Customer Experience in Social Media – Microsoft

Best Customer Insight Initiative – Affinity Water

Best Cross-functional Customer Experience Initiative – NewDay

Organisation Awards

Most Effective Learning and Development Initiative – Team Knowhow

Most Effective Health and Wellbeing Programme – emovis

Best Voice of the Employee Programme – Tesco Mobile Capita Partnership

Employer of the Year – Great Place to Work – EE

Contact Centre Awards

Best Outsourced Contact Centre – Webhelp Falkirk

Best Small Contact Centre – Volkswagen Group Roadside Assistance

Best Medium Contact Centre – Virgin Holidays

Best Large Contact Centre – Booking.com

Best Multi-Lingual Contact Centre – Teleperformance Greece

Best Pan European Contact Centre – Booking.com

Many congratulations to all!

Also a big thank you and well done to Ann-Marie Stagg and her team for another fabulous event.