21 February 2020
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
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- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
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- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
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- Recrutiment Agency
- Red Funnel
- Red Funnell
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- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
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- renewables
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- Research Director
- resilience
- resilience profiling
- resilient leader
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- resilientleadership
- Resilitent Leaders
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- Resource Planning Analyst
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- resource planning consultant
- Resource planning Jobs
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- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
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- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
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- Richmond Housing Parnership
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- Riverbank Park Plaza
- Riverbank Plaza
- robots
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- royal bank of scotland
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- Ryanair
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- Saas
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- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
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- Sandra Peaston
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- Santander
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- Scheduling
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- screening CV's
- Search & Selection
- Searchflow
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- Secrets for CEO
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- seek first to understand
- Segment
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- Seren
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- Shakespeare 400
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- Shop Direct
- Shop Direct Group
- Silver award
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- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
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- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
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- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars
- Star Wars the Force Awakens
- startup
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- the body coach
- The brewery
- The Brewery Venue
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- The Forum
- The Forum online
- The Founder
- The Future of Insurance
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- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
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- then be understood
- therockabellas
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- Three
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- UCAS
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- Utilities
- Utilities Business Woman of the Year
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- UX
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- values
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- Vice President
- Vice President Digital Sales & Marketing
- Video applications
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- Video chat
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- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
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- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
7 January 2020
Published by Douglas Jackson on 7 January 2020
Categories
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. […]
13 September 2019
Published by Douglas Jackson on 13 September 2019
Retained Search - Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent.
2 July 2019
Published by Douglas Jackson on 2 July 2019
Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and […]
22 September 2017
Published by Douglas Jackson on 22 September 2017
Categories
- business intelligence
- Candidate Experience
- Candidates
- Career Development
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Employee Engagement
- Employees
- Executive Search
- Insight/Analytics
- Jobs
- omni-channel
- Programmes/Projects
- Recruitment Agency
- Resource Planning Industry
- Retained Recruitment
- Retained Search
- Social Recruitment
- Talent Acquisition
- Talent Management
- Transformation/Change
- Video Recruitment Tools
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]
3 April 2017
Published by Douglas Jackson on 3 April 2017
Categories
- Analytics Recruitment
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Executive Search
- Growth of Customer Experience
- multi channel customer experience
- Recruitment
- Recruitment Agency
- Retained Recruitment
- Retained Search
- Social Recruitment
- Video Recruitment Tools
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has […]
31 January 2017
Published by Douglas Jackson on 31 January 2017
How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times […]
9 January 2017
Published by Douglas Jackson on 9 January 2017
Did anyone watch The Voice debut on ITV this weekend? Don’t worry if talent shows and reality TV is not for you, as this is not an […]