24 January 2020
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the […]
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- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Director
- resilience
- resilience profiling
- resilient leader
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- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
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- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
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- Richmond Housing Parnership
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- Riverbank Park Plaza
- Riverbank Plaza
- robots
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- royal bank of scotland
- Royal London
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- Royal Sun alliance
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- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
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- startups
- startups magazine
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- success
- Successful CEO
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- successful induction programmes
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- successful recruitment process
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- sustainability
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- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
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- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
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- Tobi
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- Top 10 Customer Experience Influencer
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- top blogs for 2014
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- toptips
- Training
- training delivery
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- transformation
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- truphone
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- TSB
- TSB Customer Experience
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- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
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- UKDXAWARDS
- Ulster University
- Under representation
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- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
- Valtech Limited
- Value Retail
- values
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- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
7 January 2020
Published by Douglas Jackson on 7 January 2020
Categories
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
27 November 2019
Published by Douglas Jackson on 27 November 2019
It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
Categories
- AI
- Analytics
- Automated Customer Service
- Best Practice
- Chatbots
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Recruitment
- Retail
- Retained Recruitment
- Retained Search
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]
11 October 2019
Published by Douglas Jackson on 11 October 2019
A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the […]
28 November 2018
Published by Douglas Jackson on 28 November 2018
Categories
So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards. Once again held at […]
12 October 2018
Published by Douglas Jackson on 12 October 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event […]
15 February 2018
Published by Douglas Jackson on 15 February 2018
Categories
- Analytics Recruitment
- Contact Centre Industry
- Customer Contact
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Growth of Customer Experience
- multi channel customer experience
- Recruitment
- Recruitment Agency
- Retained Recruitment
- Social Recruitment
- Video Recruitment Tools
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson […]
30 November 2017
Published by Douglas Jackson on 30 November 2017
Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]