12 October 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event […]
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- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
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- Perry Fletcher
- persistance
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- Petchatz
- Phil Andrerson
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- Phil O'Sheil Operations Director ATOS
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- political landscape
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- Presentation of Data
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- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
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- Proven Recruitment Consultants
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- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
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- recruiting great talent
- recruiting remotely
- recruitment
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- Shop Direct Group
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- social customer care
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- the body coach
- The brewery
- The Brewery Venue
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- The Game of Thrones
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- the ivy
- The Ivy Harrogate
- the judge club
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- The Met Police
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- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
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- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Tim Routledge
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- UCAS
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- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- Vice President Digital Sales & Marketing
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- Virgin Atlantic
- Virgin holidays
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- Virgin Trains overall winner
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- vita student
- Vitality
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- Vodafone
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- voice biometrics
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- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
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- Water
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- Web Chat
- Webchat
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- webinar
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- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
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- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
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- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
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- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
17 July 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This […]
24 May 2018
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at […]
16 May 2018
Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with […]
25 April 2018
Published by Douglas Jackson on 25 April 2018
Categories
- AI
- Analytics Recruitment
- Automated Customer Service
- Awards
- Behavioural Assessment Tools
- Best Practice
- Business Planning
- Candidate Experience
- Contact Centre Industry
- Customer Experience
- Customer Experience ROI
- customer insight
- Employee Engagement
- Leadership
- Motivation
- Resource Planning Industry
- Robotics
- Speech Analytics
- Talent Management
- Transformation/Change
This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and […]
30 November 2017
Published by Douglas Jackson on 30 November 2017
Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]
2 October 2017
The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations. Although the venue and use of the executive boxes meant for the […]
26 April 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and […]
21 December 2016
Published by Douglas Jackson on 21 December 2016
I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount […]