Best Practice Archives - Page 3 of 10 - Douglas Jackson

Best Practice

3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]
7 April 2020

How Will Business Planning Change?

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around […]
6 April 2020

Accelerated Digital Transformations

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]
21 February 2020

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
24 January 2020

Attracting and Retaining The Skills For The Future.

I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the […]
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