20 September 2018
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and […]
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- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
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- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
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- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
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- political landscape
- poly
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- Premier Inn
- Premises
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- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
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- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
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- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
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- Recruitment Consultant
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- renewables
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- Research Director
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- resilience profiling
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- retail customer service
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- Retained vs contingency
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- Retention tips
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- RHP
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- Richard Brimble
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- Shakespeare 400
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- Shop Direct
- Shop Direct Group
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- The Game of Thrones
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- then be understood
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- vita student
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- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
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- winners
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- Winning with CX
- wisdom
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- workforce management
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- World Boxing Champion
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- WUN
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- YapiKredi
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- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
24 May 2018
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at […]
16 May 2018
Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with […]
25 April 2018
Published by Douglas Jackson on 25 April 2018
Categories
- AI
- Analytics Recruitment
- Automated Customer Service
- Awards
- Behavioural Assessment Tools
- Best Practice
- Business Planning
- Candidate Experience
- Contact Centre Industry
- Customer Experience
- Customer Experience ROI
- customer insight
- Employee Engagement
- Leadership
- Motivation
- Resource Planning Industry
- Robotics
- Speech Analytics
- Talent Management
- Transformation/Change
This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and […]
15 February 2018
Published by Douglas Jackson on 15 February 2018
Categories
- Analytics Recruitment
- Contact Centre Industry
- Customer Contact
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Growth of Customer Experience
- multi channel customer experience
- Recruitment
- Recruitment Agency
- Retained Recruitment
- Social Recruitment
- Video Recruitment Tools
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson […]
30 November 2017
Published by Douglas Jackson on 30 November 2017
Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]
13 November 2017
Published by Douglas Jackson on 13 November 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]
2 October 2017
The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations. Although the venue and use of the executive boxes meant for the […]
22 September 2017
Published by Douglas Jackson on 22 September 2017
Categories
- business intelligence
- Candidate Experience
- Candidates
- Career Development
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Employee Engagement
- Employees
- Executive Search
- Insight/Analytics
- Jobs
- omni-channel
- Programmes/Projects
- Recruitment Agency
- Resource Planning Industry
- Retained Recruitment
- Retained Search
- Social Recruitment
- Talent Acquisition
- Talent Management
- Transformation/Change
- Video Recruitment Tools
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]