21 February 2020
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
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- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
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- MI
- Michael Jordan
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- Microsoft
- Mike Harvard
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- Milennials
- Millbank Tower
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- Mindset
- Mintel
- mishire
- Miss Late
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- money back guarantee recruitment
- Moneypenny
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- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
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- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
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- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
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- NED Careers
- needle in a haystack
- Neil Skehel
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- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
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- new hires
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- nfl
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- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
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- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
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- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
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- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
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- PE Backed
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- Peak End Rule
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- Performance Improvements
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- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
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- Potfolio Careers
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
- Recruiting Competent Leaders
- recruiting experience
- Recruiting for succession
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- Registered Providers Recruitment
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Consultancy
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Hub
- Resource Planning
- Resource Planning Analyst
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- resource planning consultant
- Resource PLanning Director Executive Search
- Resource Planning Director Recruitment
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
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- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- Routefinding Leadership in Uncertain Terrain
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RP Appointments
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Director Executive Search
- Sales Director Recruitment
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Satia Rai
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- Security Leadership
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Southern Housing
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
- Staysure
- Stefan Gilson
- Stella Insurance
- stephen r covey
- Stephen Yap
- Steve Bartlett
- Steve West
- Steven Lee
- Strategic Leadership
- Stratford Upon Avon
- Street food
- Stuart Dorman
- success
- Successful CEO
- Successful hiring
- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Succession Recruitment
- Sue Preston
- Sunderland Contact Centre
- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
- Talent retention
- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telecommunications
- Telecommunications Executive Search
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- Transformation Stalls
- transformational change
- Trends
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- Utilities Headhunter
- Utilities Leadership
- Utilities Recruitment
- Utilities Regulatory Recruitment
- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
- Valtech Limited
- Value Retail
- values
- Vanessa Kingori OBE
- Vanquis
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Vice President Executive Search
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
7 January 2020
Published by Douglas Jackson on 7 January 2020
Categories
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
Categories
- AI
- Analytics
- Automated Customer Service
- Best Practice
- Chatbots
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Recruitment
- Retail
- Retained Recruitment
- Retained Search
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. […]
2 July 2019
Published by Douglas Jackson on 2 July 2019
Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and […]
28 November 2018
Published by Douglas Jackson on 28 November 2018
Categories
So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards. Once again held at […]
12 October 2018
Published by Douglas Jackson on 12 October 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event […]
17 July 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This […]
24 May 2018
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at […]