17 July 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This […]
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16 May 2018
Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with […]
15 February 2018
Published by Douglas Jackson on 15 February 2018
Categories
- Analytics Recruitment
- Contact Centre Industry
- Customer Contact
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Growth of Customer Experience
- multi channel customer experience
- Recruitment
- Recruitment Agency
- Retained Recruitment
- Social Recruitment
- Video Recruitment Tools
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson […]
30 November 2017
Published by Douglas Jackson on 30 November 2017
Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]
13 November 2017
Published by Douglas Jackson on 13 November 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]
3 April 2017
Published by Douglas Jackson on 3 April 2017
Categories
- Analytics Recruitment
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Executive Search
- Growth of Customer Experience
- multi channel customer experience
- Recruitment
- Recruitment Agency
- Retained Recruitment
- Retained Search
- Social Recruitment
- Video Recruitment Tools
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has […]
9 January 2017
Published by Douglas Jackson on 9 January 2017
Did anyone watch The Voice debut on ITV this weekend? Don’t worry if talent shows and reality TV is not for you, as this is not an […]
6 December 2016
Published by Douglas Jackson on 6 December 2016
Does Customer Experience Drive Revenue Growth? According to the Forrester’s report ‘Customer Experience Drives Revenue Growth, 2016’, yes it does!
23 June 2016
Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of […]