27 April 2016
This year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of […]
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- papyrus
- parcel delivery
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- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
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- Performance Improvements
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- persistance
- Personal Branding for Brits
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- personalise customer service
- Petchatz
- Phil Andrerson
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- Phil O'Sheil Operations Director ATOS
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- Phygital
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- political landscape
- poly
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- PPFCONF
- Premier Inn
- Premises
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- Pride
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- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
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- recruitment assessment tools
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- Recruitment Consultant
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- Recruitment Consultant for Customer Experience
- Recruitment Consultants
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- Research Director
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- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
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- Retention tips
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- Revenue Growth
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- RHP
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- robots
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- Salaries in Customer Experience
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- Sales
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- screening CV's
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- Shakespeare 400
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- Shawcross Bank
- Shop Direct
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- Silver award
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- Skipton Building Society
- Sky
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- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
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- Software as a service
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- south africa
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- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
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- startup
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- The Forum
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- The Founder
- The Future of Insurance
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- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
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- The Share Centre
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- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Three
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- UCAS
- UK Customer Experience Awards
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- UK National Contact Centre Awards 2015
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- Utilities Business Woman of the Year
- Utilities Customer Experience
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- values
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- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
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- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
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- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
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- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
29 October 2015
Published by Douglas Jackson on 29 October 2015
How do we better recruit resource planner and analytical talent in a skill short market?
5 August 2015
Published by Douglas Jackson on 5 August 2015
This subject, alongside CV Advice, is where the team at Douglas Jackson spend a great deal of time, helping and supporting our customers (candidates) to prepare for […]
17 March 2015
Published by Douglas Jackson on 17 March 2015
For our Guest Blog, this week we welcome back Keith Stapleton, a resource planning specialist and founder of Select Planning Limited. Over to Keith.. I have […]
30 April 2014
April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along […]
22 January 2014
Published by Douglas Jackson on 22 January 2014
18 June 2013
Published by Douglas Jackson on 18 June 2013
Our guest blog this week is from Keith Stapleton, Keith is one of the co-founders of Select Planning; a team of award winning consultants, each with extensive […]
1 May 2013
Published by Douglas Jackson on 1 May 2013
This week, TeamDJ joined almost 600 delegates and The Professional Planning Forum at the Chesford Grange Hotel in Kenilworth for their 2013 Customer Strategy & Planning […]
9 January 2013
Published by Douglas Jackson on 9 January 2013
Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something […]