5 November 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
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24 August 2020
Published by Douglas Jackson on 24 August 2020
Categories
How will you and your teams emerge stronger? How will you address skill gaps in your workforce?
24 July 2020
Published by Douglas Jackson on 24 July 2020
Categories
What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
4 May 2020
Published by Douglas Jackson on 4 May 2020
Categories
- AI
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What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]
24 January 2020
Published by Douglas Jackson on 24 January 2020
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the […]
11 December 2019
Published by Douglas Jackson on 11 December 2019
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever […]
22 September 2017
Published by Douglas Jackson on 22 September 2017
Categories
- business intelligence
- Candidate Experience
- Candidates
- Career Development
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
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After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]
11 May 2017
Published by Douglas Jackson on 11 May 2017
You’re Fired! Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this […]
20 September 2016
Published by Douglas Jackson on 20 September 2016
Categories
- Behavioural Profiling
- Candidate Experience
- Contact Centre Industry
- Customer Contact
- Customer Experience
- customer insight
- customer service
- Customer Strategy
- Digital Experience
- Employee Engagement
- Employees
- Executive Search
- Hiring
- Recruitment
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Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search - Retained recruitment solution.