11 November 2016Published by Douglas Jackson on 11 November 2016Categories Behavioural Assessment Tools Best Practice Contact Centre Industry Customer Experience Customer Experience ROI customer service Customer Strategy Digital Experience omni-channel Recruitment Video Recruitment ToolsUK National Contact Centre Conference 2016Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA.
16 November 2015Published by Douglas Jackson on 16 November 2015Categories callcentrehelperBack to the Contact Centre of The Future – UK National Contact Centre Conference 2015A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr
27 May 2015Published by Douglas Jackson on 27 May 2015Categories Contact Centre IndustryThe UK National Contact Centre Awards 2015Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels. The Seminar featured some […]
6 November 2014Published by Douglas Jackson on 6 November 2014Categories Contact Centre IndustryUK National Contact Centre Conference 2014A round up for the UK National Contact Centre Conference #ukccc2014 from the CCMA