19 December 2022
Who is the Chief Customer Officer or the Chief Customer Experience Officer, what do they do and what does a job description look like
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- Rebecca Lawrence
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- The Game of Thrones
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- then be understood
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- vita student
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- what is the best recruitment
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- what recruitment consultant should I choose
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- Which?
- Why Choose Water
- Wilko
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- winners
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- wisdom
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- Zaheer Gilani
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31 December 2020
If you are serious about being a forward thinking customer led organisation, this report is for you and your leaders...
23 June 2016
Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of […]
31 December 2014
Published by Douglas Jackson on 31 December 2014
2014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in […]
1 July 2014
Published by Douglas Jackson on 1 July 2014
Digital customer experience is fast becoming a key business differentiator, with those responsible for the digital development and delivery being challenged to achieve the best digital initiatives […]
11 March 2014
Published by Douglas Jackson on 11 March 2014
In this week’s Guest Post we are delighted to welcome Steve West. Steve is a customer services professional who has designed and implemented customer services strategies, […]
20 February 2013
Published by Douglas Jackson on 20 February 2013
Categories
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk […]
12 June 2012
Published by Douglas Jackson on 12 June 2012
Our Guest Blog this week comes from David Naylor. David is the Managing Director of Chief Customer Officers, a specialist consultancy that helps companies who want to deliver great […]