9 June 2023
When about 40% of new CEOs fail within the first 18 months and the odds that a CEO will lead an average company to become a top-quintile performer are only 4 percent, what does separate the top performing CEOs?
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8 July 2021
The decline of customer service, people leadership and bots, what is the best balance?
21 February 2020
Published by Douglas Jackson on 21 February 2020
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]