Female Leadership

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

A COOs Guide to Mastering Customer Experience

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

The Rise of the Chief Customer Officer – CCO

The landscape of the insurance sector in the United Kingdom is in a state of evolution. This article focuses on the profound impact of the Consumer Duty, exploring how insurers can align their operations to not only meet the Duty's standards but to drive Customer Experience/

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

Consumer Duty: An Opportunity for Consumer-Centric Excellence

The landscape of the insurance sector in the United Kingdom is in a state of evolution. This article focuses on the profound impact of the Consumer Duty, exploring how insurers can align their operations to not only meet the Duty's standards but to drive Customer Experience/

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

Empathy and Vulnerability in Utilities Leadership

Thierry Henry and his candid conversation with Steven Bartlett delved deep into the behind-the-scenes journey of success, the sacrifices made, and the crucial role of empathy and vulnerability in leadership.

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

The Net Zero Unsung Hero?

This was a great opportunity to learn more about both the current and future Hydrogen landscape and it's importance in the journey to Net Zero.

19 March 2024

Published by Michelle Ansell on 19 March 2024

Categories

Hiring Directors in the Utilities industry: are soft skills or technical skills King?