22 January 2014
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- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
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- Premier Inn
- Premises
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- Presentation of Data
- Pride
- Primeast
- Procter
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- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
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- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
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- recruitment is easy
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- renewables
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- Research Director
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- Resource Planning Manager jobs
- resource planning recruitment
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- Resource solutions
- resourcing
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- restaurant associates
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- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
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- Riverbank Plaza
- robots
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- royal bank of scotland
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- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
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- Secrets for CEO
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- seek first to understand
- Segment
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- selfcare
- Seren
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- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
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- success
- Successful CEO
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- successful recruitment process
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- sustainability
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- Tammy Martin Omni Channel Director
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- Tempcover Ltd
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- the body coach
- The brewery
- The Brewery Venue
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- The Customer Lifeguard
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- The Forum
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- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
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- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
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- toptips
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- Trends
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- TSB
- TSB Customer Experience
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- Twilio
- UCAS
- UK Customer Experience Awards
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- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- Ulster University
- Under representation
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- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
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- Value Retail
- values
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- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
17 December 2013
Published by Douglas Jackson on 17 December 2013
How to Recruit and Retain the Best Talent – Recruitment: Earlier this year, Douglas Jackson were at the Call Centre Expo and one of our Managing […]
5 November 2013
Published by Douglas Jackson on 5 November 2013
There have been two articles these past few weeks which prompted this post; one came into our email from Imriel Morgan at Talent Puzzle, referring to […]
13 August 2013
Published by Douglas Jackson on 13 August 2013
In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives. As […]
23 July 2013
Published by Douglas Jackson on 23 July 2013
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement. Karen’s previous […]
15 May 2013
Published by Douglas Jackson on 15 May 2013
Have you thought about taking your contact centre career offshore and living life as an expat? With the continued growth and development of offshore contact centre […]
20 February 2013
Published by Douglas Jackson on 20 February 2013
Categories
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk […]
23 January 2013
Published by Douglas Jackson on 23 January 2013
As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of […]
27 June 2012
Published by Douglas Jackson on 27 June 2012
We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at […]