14 July 2025
Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
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- New Hire Retention
- new hires
- New Look
- NewDay
- Newfoundland Dog
- Next Generation Employee
- nfl
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- NICE ROBOTICS
- Nice Systems
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- Nissan
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- Noble Systems
- Non Executive Director
- North East Ambulance Service
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- not for profit digital
- Now TV
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- o2
- OCADO
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- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
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- One Housing
- Online awards event
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- op 50 Customer Experience
- Open Market
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- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director Insurance
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
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- outbound dialler
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- personalise customer service
- Petchatz
- Phil Andrerson
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- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
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- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
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- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting for succession
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
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- Retail Customer Experience
- retail customer service
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- Retained vs contingency
- retaining talent
- retention of new hires
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- RHP
- Richard Abdy.
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- robots
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- Secrets for CEO
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- Seren
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- Shakespeare 400
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- Shop Direct
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- Skipton Building Society
- Sky
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- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars
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- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
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- success
- Successful CEO
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- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
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- Sue Preston
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- sustainability
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- talent acquisition strategy
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- talentacquisition
- Tammy Martin Omni Channel Director
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- Team GB
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- team work
- TeamDJ
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- Tech Mahindra
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- Tempcover Ltd
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- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
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- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
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- Top Tips For CV
- Top Tips for CV writing
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- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- transformational change
- Trends
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
2 June 2025
Published by Michelle Ansell on 2 June 2025
Case Study – Insurance Operations Director Douglas Jackson partnered with privately owned, scaling insurance business with both B2B and B2C operations, to appoint an Operations Director […]
1 June 2025
Published by Michelle Ansell on 1 June 2025
Categories
A retained search for a Customer Experience Director within a Housing Association, requiring a leader who could shape customer strategy, balance cost-to-serve with experience, drive digital […]
24 May 2025
Published by Michelle Ansell on 24 May 2025
Categories
Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]
21 May 2025
Published by Michelle Ansell on 21 May 2025
Vicki Joshi, former Chief Customer Officer and Chief Brand Officer at AXA UK & Ireland, joins John Montgomery in The Impact Room to explore why customer […]
30 April 2025
Published by Michelle Ansell on 30 April 2025
Categories
All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments
29 March 2025
Published by Michelle Ansell on 29 March 2025
Categories
Case Study A confidential retained search for a Senior Head of Claims within a global provider of business process outsourcing and claims management services. The successful […]
25 January 2025
Published by Michelle Ansell on 25 January 2025
Categories
A retained executive search for a Chief Customer Officer within a private, PE-backed Water business navigating ownership uncertainty, major customer and digital priorities, and preparation for […]
23 January 2025
Published by Michelle Ansell on 23 January 2025
Categories
All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments