6 February 2026
Thomas Moore, COO of Custom Connect, joins Michelle Ansell in The Impact Room to discuss what modern operational leadership really looks like in a fast-moving customer […]
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- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
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- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
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- mishire
- Miss Late
- Mitie
- money back guarantee recruitment
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- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
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- Multi-channel Customer contact
- Multi-Channel Customer Experience
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- multi-skilled agents
- multichannel
- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
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- needle in a haystack
- Neil Skehel
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- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
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- New Look
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- nfl
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- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
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- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
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- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
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- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
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- Performance Improvements
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- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
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- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
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- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
- Recruiting Competent Leaders
- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
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- recruitment is easy
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- Red Funnel
- Red Funnell
- Refinitiv
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- remote management
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- renewables
- Representation
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- resilience
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- Retail Customer Experience
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- Retained REcruiter Academy
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- Revenue Growth
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- RHP
- Richard Abdy.
- Richard Brimble
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- Richard Sedley
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- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
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- royal bank of scotland
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- Royal Mail
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- RP Appointments
- RS Components
- RSA
- Ryanair
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- Saas
- Sabio
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- Sainsburys
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- Salary Survey
- Sales
- Sales Director Executive Search
- Sales Director Recruitment
- Sales Training
- Sandra Peaston
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- Santander
- Satia Rai
- Sberbank
- Scheduling
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- Search & Selection
- Searchflow
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- Secrets for CEO
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- seek first to understand
- Segment
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- Seren
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- Shakespeare 400
- Sharon Maughan
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- Shop Direct
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- Silver award
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- Sir Ranulph Fiennes
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- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
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- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Southern Housing
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
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- success
- Successful CEO
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- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Succession Recruitment
- Sue Preston
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- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
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- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telecommunications
- Telecommunications Executive Search
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
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- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- Transformation Stalls
- transformational change
- Trends
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- True Cost of recruitment
- truphone
- trust
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- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
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- UPC
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- User Experience
- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- Utilities Headhunter
- Utilities Leadership
- Utilities Recruitment
- Utilities Regulatory Recruitment
- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
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- values
- Vanessa Kingori OBE
- Vanquis
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- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
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- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
29 January 2026
Published by Michelle Ansell on 29 January 2026
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
8 January 2026
Published by Michelle Ansell on 8 January 2026
PE backed Insurance Recruitment Case Study Douglas Jackson partnered with an investor backed insurance and affinity services business, to strengthen its senior commercial leadership capability. The […]
17 December 2025
Published by Michelle Ansell on 17 December 2025
Categories
The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
23 October 2025
Published by Michelle Ansell on 23 October 2025
Executive Search Utilities Case Study Douglas Jackson partnered with FYLD, a fast-growing B2B technology business, to appoint a VP, EMEA Utilities as part of a wider […]
22 October 2025
Published by Michelle Ansell on 22 October 2025
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Utilities Executive Search Case Study Douglas Jackson was retained by a rapidly growing multi utility B2B supplier to appoint a newly created Sales Director. The assignment […]
5 September 2025
Published by Michelle Ansell on 5 September 2025
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Professional Services Reseach Consultancy Insight Case Study Growth can expose a very different kind of leadership gap. For one established Research and Insight consultancy, increasing client […]
18 August 2025
Published by Michelle Ansell on 18 August 2025
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All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments
6 August 2025
Published by Michelle Ansell on 6 August 2025
Energy and Field Operations Recruitment Case Study Douglas Jackson was engaged by a FTSE 100 Energy provider to appoint a senior Forecasting & Planning Business Lead […]